Our Privacy Policy at Quickwin
This policy explains how we, Quickwin Casino, handle your personal data when you register, deposit, play and withdraw at quickwin-pokies.com. It applies to every account holder and covers what we collect, why we collect it, and the controls you have. Read it alongside our Terms and Conditions and our Cookie Policy. Last updated: 2026.
What data we collect
Categories of personal data
We collect only the data we need to run your account, verify who you are, process your payments and meet our regulatory obligations. When you register we ask for the minimum, and further items such as verification documents are requested only at the point they are required, which is normally before your first withdrawal.
- Identity and contact data: full name, date of birth, email address, phone number and residential address.
- Verification documents: photo ID such as a passport or driver's licence, proof of address dated within three months, and proof of your payment method.
- Transaction data: deposits, withdrawals, bonus wagers and payment method details.
- Technical data: IP address, device and browser information, and approximate location derived from your IP.
- Gameplay behaviour: games played, wager amounts, wins, losses, session times and bonus usage.
- Marketing preferences: which promotions you opt into, on which channel, and your opt-out requests.
How we use your data
Purposes of processing
Every item we hold serves a defined purpose. We do not build secondary profiles of you for undisclosed reasons, and we do not use verification documents for anything beyond compliance checks.
- Creating and managing your player account.
- Verifying your identity and age before your first withdrawal, as our licence requires.
- Processing deposits and withdrawals across PayID, cards, e-wallets and crypto.
- Preventing fraud, bonus abuse and money laundering.
- Monitoring play against responsible gambling indicators, including deposit and loss limits you set.
- Sending you promotions only where you have given consent.
- Meeting legal and regulatory obligations owed to the Curaçao Gaming Control Board.
Our legal bases explained
Contract
We process your identity and contact data, transaction records and gameplay history to perform the contract between us. Without these items we cannot open your account, settle your wagers or pay your winnings.
Legal obligation
Identity verification, anti money laundering screening and record keeping are required by our licence and by the laws that apply to us. We keep evidence of these checks and release information to regulators when lawfully requested, and you cannot opt out of processing that these rules compel.
Legitimate interest
We rely on legitimate interest for fraud prevention, security monitoring and internal analytics of how our games perform. These purposes protect you and other players, we keep them narrow, and we weigh them against your rights before acting.
Consent
Marketing messages, promotional SMS and any non essential cookies reach you only because you said yes. You can withdraw that consent at any time through your account settings or by following the unsubscribe link, and doing so costs you nothing in gameplay terms.
Retention periods we apply
How long we keep each record
We hold data no longer than the purpose requires. Financial regulation obliges us to retain transaction and verification records for at least five years after account closure, and everything else is deleted or de identified on shorter cycles.
| Data category | Retention period |
|---|---|
| Identity and contact data | While your account is active, then 5 years after closure |
| Verification (KYC) documents | 5 years after verification or account closure, whichever is later |
| Transaction and wagering records | 5 years after account closure, per AML rules |
| Gameplay and session logs | 5 years after account closure |
| Marketing consent records | Until you withdraw consent, plus 12 months as evidence of your opt-out |
| Live chat and support transcripts | 12 months |
| Technical and analytics data | 24 months, in aggregated or de identified form thereafter |
Who we share data with
Categories of recipients
We never sell your personal data. We share it only with parties who perform work we cannot do ourselves, every one of them bound by a contract that requires protection at least equal to ours.
- Payment processors that move your deposits and withdrawals.
- Identity verification and AML screening providers used for KYC checks.
- Game and platform suppliers that deliver the titles you play.
- The Curaçao Gaming Control Board and other authorities, on lawful request.
- Analytics and marketing service providers acting on our instructions.
- Lawyers, auditors and other professional advisers, strictly as needed.
Your rights over your data
What you can ask us to do
You can exercise any of the rights below at no charge by emailing [email protected] or contacting our support team, which is staffed 24/7. We respond within 30 days, and we may ask you to confirm your identity first, using the same documents your account already holds, before we release or delete anything.
If you are unhappy with how we handled your request, you can complain to the Office of the Australian Information Commissioner as our Australian player, or to the supervisory authority that covers you where you live.
- Access: get a copy of the personal data we hold about you.
- Rectification: correct data that is inaccurate or out of date.
- Erasure: ask us to delete data we no longer need to keep by law.
- Portability: receive your data in a structured, machine readable format.
- Objection: object to processing based on legitimate interest.
- Withdraw consent: stop marketing at any time, effective immediately.
- Complain: escalate to the relevant data protection authority.
Cookies and tracking tools
Where the detail lives
We use a small set of cookies to keep you logged in, remember your preferences and understand how our pages perform. Strictly necessary cookies run without consent, while analytics and marketing cookies are set only after you accept them in the consent banner. For the full list of cookies, their lifespans and how to change your choices, see our dedicated Cookie Policy page.
How we secure your data
Safeguards and breach response
All traffic between your device and our servers is encrypted with TLS, and stored verification documents sit in encrypted storage separate from your gameplay records. Access inside the company follows a strict need to know model, every access is logged, and staff handling KYC documents receive dedicated training.
If a breach ever affects your personal data, we will notify the relevant supervisory authority without undue delay and within 72 hours of confirming it, and we will tell you directly where the risk to you is high, with clear steps on what to do next.
Frequently Asked Questions
How long do you keep my ID documents?
We retain verification documents for five years after verification or account closure, whichever comes later, because our licence and anti money laundering rules require it. After that they are securely destroyed.
Can I refuse marketing consent and still get bonuses?
Yes. Withdrawing marketing consent never affects your account, your welcome bonus of 100% up to 800 AUD, or any promotional balance you already hold. You will simply stop receiving offers by email or SMS.
Do you share my data with advertisers?
No. We do not sell or rent your data to advertisers. Marketing service providers act on our written instructions only, and they process no more than needed to deliver the campaigns you consented to.
Who do I contact about my data?
Email [email protected] for anything privacy related, including access, deletion and consent requests. We reply within 30 days, and [email protected] is also monitored 24/7 if you need a faster acknowledgement.