Our AML and Verification Policy

Every account at Quickwin Casino sits inside a verified, monitored framework. This page explains our anti-money-laundering (AML) obligations, when we verify your identity, which documents we ask for and what happens if verification stalls.

Our Anti-Money Laundering Commitment

We operate under a licence issued by the Curaçao Gaming Control Board, which binds us to the anti-money-laundering and counter-terrorism-financing (AML/CTF) rules of that jurisdiction. Since opening in 2023, we have treated these rules as operational requirements, not paperwork: our compliance team screens every new account, monitors play and payment activity, and files reports where the law requires.

Three commitments shape everything on this page. Criminal funds do not pass through our platform, verified identity sits behind every withdrawal, and nothing in our verification process is negotiable in exchange for faster payouts or higher limits.

• Customer due diligence at registration and before first withdrawal
• Screening against sanctions lists and politically exposed person (PEP) databases
• Ongoing monitoring of deposits, wagers and withdrawals
• Suspicious activity reporting to the relevant authority where legally required

When We Verify Your Identity

Verification triggers

Verification is tied to three triggers. Basic details are collected and screened at registration, full document verification takes place before your first withdrawal, and additional checks apply when thresholds or unusual activity call for them. You can complete full verification earlier, and we encourage it, because it removes delays when you want your winnings paid out.

• Registration: name, date of birth, address, email and payment details screened against sanctions and PEP lists
• First withdrawal: full document verification before funds are released
• Thresholds and risk events: enhanced checks on larger transactions, payment-method changes or conflicting account data

Documents we ask for

Three document categories cover almost every case. Each must be current, legible and issued in your own name, matching the details on your account exactly.

• Photo ID: passport, national identity card or driver licence
• Proof of address: utility bill, bank statement or government letter dated within the last three months
• Proof of payment method ownership: card photo showing the last four digits, or a screenshot of your e-wallet or crypto wallet address

How Verification Works Step by Step

Our verification pipeline is deliberately simple. Upload the documents through the secure verification section of your account, our compliance team reviews them, and you receive the result by email and account notification. Processing takes up to 48 hours, and most submissions clear well inside that window.

Documents are transmitted over encrypted connections, stored on access-controlled systems and visible only to compliance staff who need them for a review. We never share your verification data with third parties for marketing purposes, and we do not ask for documents over live chat or email attachments.

• Open the verification section in your Quickwin Casino account
• Photograph or scan each document, with all four corners visible and no glare
• Upload the files through the secure form
• Our compliance team reviews within 48 hours
• You receive written confirmation, or a request for clarification if something is unclear

When We Request Source of Funds

For most players, ID and proof of address close the file. Where deposit sizes or patterns sit outside the ordinary range for your account profile, our licence obliges us to confirm that the money you play with comes from a legitimate source. This is not an accusation, it is a legal requirement applied by every regulated operator in our position.

Acceptable evidence includes recent payslips, a tax return or notice of assessment, bank statements showing the account funding your deposits, or documentation of business income, investment returns or an inheritance. We tell you exactly which form of evidence fits your situation, and once the review closes we do not repeat the request without new grounds.

• Deposits materially above your established playing pattern
• Cumulative deposits crossing internal risk thresholds
• Structuring behaviour, such as repeated deposits just under reporting limits
• Any account flagged by our monitoring systems for review

How Quickwin Monitors Transactions

Every deposit and withdrawal passes through automated and manual review. Deposits are checked for consistency with your verified profile, payment-method ownership and jurisdiction. Withdrawals are released to the same method used for deposit wherever technically possible, which is the cleanest way to send money back to its true owner. Where a method cannot receive withdrawals, we pay out to a verified alternative in your name.

Withdrawal limits apply to every account: 8,000 AUD per day, 16,000 AUD per week and 32,000 AUD per month, with a minimum withdrawal of 30 AUD. E-wallet and crypto payouts complete within 24 hours, card payouts take 1 to 3 business days, and we charge no withdrawal fees. Larger sums may be released in instalments within these caps.

What Happens If Verification Fails

If documents are missing, unreadable or inconsistent with your account details, we suspend withdrawal processing on that account until the issue is resolved. Your deposited funds stay yours, and gameplay remains available, but nothing leaves the platform while verification is open. We state the reason in writing and give you a reasonable window to respond.

Refusal to verify, submission of false documents or evidence of account use by anyone other than the registered owner leads to account closure and forfeiture of winnings derived from that breach. Where the law requires it, we also report the matter to the authorities in our licence jurisdiction. You can appeal any decision by contacting our compliance team at [email protected], available 24/7.

• Missing or expired documents: withdrawal hold until valid files are supplied
• Name or address mismatch: hold pending correction and re-verification
• Suspected third-party use or fraudulent documents: closure and reporting
• Repeated non-response within the stated window: account closure with refund of the verified balance to its source

How Long We Keep Your Documents

Our licence requires us to retain identity documents, transaction records and verification correspondence for a set period after your account closes, because regulators and financial investigators may need to reconstruct activity years later. During the retention period the files stay under the same access controls applied during verification, and deletion happens automatically once the statutory window expires.

If you close your account, we tell you the retention period that applies to your file at that time. You can request a copy of the personal data we hold about you at any point, and we will supply it within the timeframe our privacy commitment allows.

Frequently Asked Questions

Can I withdraw before completing verification?

No. Full document verification, including photo ID, proof of address and proof of payment method ownership, is required before your first withdrawal is released. Verification processing takes up to 48 hours.

Why was I asked for source of funds documents?

Our AML obligations require us to confirm the origin of funds when deposit sizes or patterns fall outside your account's established profile. It is a standard legal check, not an accusation, and we specify exactly which documents we accept.

Do withdrawals have to go back to my deposit method?

Wherever technically possible, yes. We pay withdrawals to the same method used to deposit, and where that method cannot receive payouts we use a verified alternative registered in your own name.

What happens to my documents after verification?

They are stored encrypted on access-controlled systems, visible only to compliance staff, retained for the statutory period after account closure, then deleted automatically.

Is verification required for crypto deposits?

Yes. Crypto players complete the same identity verification, and we additionally confirm ownership of the wallet address used for deposits and withdrawals.